In-Hospital Operational Support
Elevate your veterinary practice with VetCircle’s comprehensive workflow training. Experience tailored solutions and expert support for unparalleled success.
Did you know you can hire the VetCircle team to meet your hospital goals?
The VetCircle Operations Team has over 12 years of Canadian Veterinary Hospital Operational experience, successfully implementing full management and workflow improvement projects for 68+ veterinary hospitals!
If you’re a practice owner stuck working in your business instead of on it, you lack the time or are unsure how to move forward—we’re here to help!
In-Hospital Practice Health Assessment
Our process transforms your practice into a systems-driven organization, ensuring your practice can operate smoothly with your limited involvement and still achieve your goals! In our approach, we follow the “SOAP” practice, consisting of Subjective, Objective, Assessment, and Plan steps.
Subjective
Brainstorming and Strategy Session
Schedule a strategy meeting with our team so we can learn about your leadership structure, current challenges, and your practice goals.
Objective
In-Hospital Practice Health Assessment
As a vet, you recommend in-person annual health assessments for pets. At VetCircle, we recommend annual Practice Health Assessments, where we visit your practice to live a day in your shoes!
A VetCircle team member will join you for the day to observe, shadow your departments, chat with your team, and collect critical information to develop a plan to meet your goals from our Brainstorming and Strategy Session. Choose your typical “busy” day for us to visit so we can experience your challenges in person and gather honest feedback from your team!
Assessment
Analysis and Recommendations
After we complete our Practice Health Assessment, the VetCircle Operations Team meets to discuss and analyze your practice’s operations! We’ll then create a plan with recommendations and guidance to help you achieve the goals discussed in our initial meeting.
Plan
Findings and Recommendations
Finally, we’ll set up a meeting to present our findings and recommend next steps through a comprehensive plan to show you how to achieve your goals. You can choose to implement this plan independently or hire the VetCircle Operations Team to lead and implement the plan alongside you and your team for a separate service fee.
In-Hospital Assessment Fee
VetCircle Community Member: Included with membership*
Non-Member: $1,800 + tax*
*Note: In the event that flights and accommodations are required, a fee will be charged to cover associated costs.
In-Hospital Services
Custom Employee Handbook
We will develop a customized employee handbook for your practice, tailored to the unique needs of your veterinary hospital. Our service ensures your handbook is clear, concise and fully compliant with your provincial Employment Standards Act (ESA) and your provincial veterinary college’s guidelines. The employee handbook we develop will include all essential policies and guidelines that are necessary to set clear expectations for veterinary hospital team members, while also addressing legal requirements and workplace standards.
Member Fee: $1,000 + HST
Non-Member Fee: $1,389 + HST
Custom Health and Safety Handbook
We will develop a customized Health and Safety Handbook specifically designed for veterinary clinics. Our expertise ensures that your handbook complies with your provincial Occupational Health and Safety Act (OHSA) and aligns with the regulations of your provincial veterinary college. Through our guidance, your clinic can confidently follow the correct health and safety protocols, creating a safe and compliant hospital environment for both staff and patients.
Member Fee: $1,000 + HST
Non-Member Fee: $1,389 + HST
Treatment/Service Pricing Review and Recommendations
If you’re unsure how to increase your treatment prices, let our team assist! We’ll thoroughly analyze and compare your veterinary treatment/service prices (excluding products) by reviewing your practice’s client demographics and historical pricing trends. We’ll then benchmark your pricing against your local competitors and the provincial fee guide. Through this analysis, we’ll identify any gaps preventing you from being competitive and create a strategic plan for gradual price increases. This approach helps you close pricing gaps, boost profitability, and maintain client satisfaction.
Member Fee: $1,049 + HST (+$800+HST if you want us to implement and change all of the approved new pricing into your Practice Management System).
Non-Member Fee: $1,349 + HST (+$960+HST if you want us to implement and change all of the approved new pricing into your Practice Management System).
Dental Radiograph Positioning Training (Basic/Intermediate)
Our basic/intermediate in-hospital dental radiograph positioning training includes a comprehensive presentation covering the fundamentals of canine and feline skull and dental anatomy, along with essential X-ray positioning techniques. Following the presentation, your team will engage in hands-on practice using your dental X-ray machine and canine/feline skulls. This training is designed to teach your team how to efficiently capture dental radiographs, helping to reduce anesthesia time. We recommend this training for team members new to dental radiography or those who currently take over 45 minutes for full-mouth X-rays. Please note that this training does not involve live patients.
Member Fee: $849 + HST
Non-Member Fee: $998 + HST
Dental Radiograph Positioning Training (Advanced)
Our advanced in-hospital dental radiograph positioning training is designed to provide your team with techniques and tips to improve their speed, accuracy and efficiency with full-mouth dental radiographs. This training includes a presentation reviewing canine and feline skull/dental anatomy, along with dental x-ray positioning techniques. Please book a dental procedure for this training, as we will be providing hands-on practice using your dental X-ray machine and live patients. We recommend this program for teams performing full-mouth Xrays regularly and in under 45 minutes, but looking to refine their skills further and be more efficient. Note: This training is best with live patients, but we can accomodate with canine/feline skulls if you prefer.
Member Fee: $849 + HST
Non-Member Fee: $998 + HST
Controlled Drug Management
Upgrade your controlled drug management process to a more accurate, compliant system with weight-based logging. Our Control Drug Management process meets Health Canada and provincial veterinary college regulations while improving the accuracy and efficiency of logging controlled drugs at your hospital. This service includes developing a customized Standard Operating Procedure (SOP), creating proper documentation for drug logging, and providing comprehensive training for all team members handling controlled substances to ensure that your controlled drug management process is compliant, streamlined, and easy to maintain.
Member Fee: $738 + HST
Non-Member Fee: $931 + HST
In-Hospital Anesthesia and Surgical Training (RVTs)
Enhance your veterinary team’s confidence and skills with our in-hospital anesthesia and surgical training. We begin with a detailed presentation covering key parameters, recognizing normal vs. abnormal vital signs and troubleshooting during anesthesia. Afterwards, our trainer works hands-on with your RVTs throughout the entire surgical process. From pre-surgery steps like intake, drug dosing, sedation, intubation, machine checks, to real-time monitoring and troubleshooting during surgery, we guie your team every step of the way. Post-surgery, we focus on gold standard recovery protocols and offer practical techniques to improve efficiency and patiet care. This training ensures your RVTs are equipped and confident in managing anesthesia.
Member Fee: $1,498 + HST
Non-Member Fee: $1,947 + HST
Stabilizing Emergencies Lecture
Our Stabilizing Emergencies Lecture is a 1.5 hour (live or virtual) presentation designed to train veterinary teams on how to stabilize and manage the most common urgent and emergency cases seen in general practice. This session covers critical scenarios such as respiratory distress in cats, seizure management, urinary blockages in cats, gastric dilation-volvulus (GDV), hit-by-car (HBC), trauma and bite wounds. Our expert-led lecture provides practical and actionable steps to ensure your team is prepared with the right equipment, tools and skills to handle these emergencies with confidence.
Member Fee: $426 + HST
Non-Member Fee: $554 + HST
Managing the Disappointed Client Workshop (In-Hospital/Virtual)
Our Managing the Disappointed Client Workshop is an in-hospital workshop designed to equip your entire veterinary team with the skills needed to handle disappointed clients and resolve conflicts effectively. This session ensures that everyone responds to difficult client situations consistently and professionally, helping to maintain strong client relationships. The conflict resolution techniques covered in the lecture are also applicable to managing workplace disagreements and fostering a harmonious and cooperative environment within your practice.
Member Fee: $426 + HST
Non-Member Fee: $554 + HST
*Please note: Travel and accommodation fees may apply for practices located over 100km from our Toronto, ON office.
Get Started Today!
At VetCircle, we see the unique challenges veterinary practices face every day and design custom solutions to meet each practice’s specific needs. Our team of experts is committed to elevating your veterinary practice to the next level of success through personalized training and support. Set up your Brainstorming and Strategy Meeting to learn how VetCircle can help you unlock the full potential of your practice!
