Mastering Client DVM Conversations: Better Compliance

by | Aug 13, 2024 | Events

September 15th, 10:00 a.m. – 3:00 p.m.

Attendees: DVMs
Lecturer: Dr. Barb Bryer and Sarah Gale (simulated client)
Location: Toronto Zoo (2000 Meadowvale Rd, Toronto, ON M1B 5K7)
Registration Fee: $300 (Admission and parking fees complimentary with registration)

VetCircle Member Registration Fee: Complimentary (reach out to our team for your promo code)

The course will include a lecture and workshop for DVMs to equip you with tools and verbiage to help navigate challenging discussions we have in the exam rooms with clients.

The topics covered:

  • Difficult conversations with clients (end of life, quality of life, cancer, etc)
  • Explaining Diagnostics and how to get the client’s buy-in
  • When to refer a client and what to do before referring
  • How to explain things in simple terms (most common afflictions in GP)
  • How to talk to the client about the cost of treatment to prevent sticker shock (set your csr up for success)
  • Practice scenarios
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